Refund policy

Returns

We hope you love your products, but if you need to return an item, please contact us at catherine@academycp.co.uk within 14 days of receiving your order. Returns are accepted on unused, unopened products in their original condition and packaging.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used or damaged after delivery.

Refunds

Once your return has been received and inspected, we will notify you of approval and process your refund to your original payment method. Please allow 3–5 working days for the refund to appear, depending on your bank or payment provider.

Shipping costs are non‑refundable unless the item was damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We may request photographs to help us resolve the issue quickly. A replacement or refund will be issued promptly.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.

Non‑Returnable Items

For hygiene reasons, the following cannot be returned:

• Opened skincare products

• Used items

• Items not in their original packaging

Contact

For all return or refund enquiries, please email catherine@academycp.co.uk and include your order number so we can assist you quickly.